I know, I know, I'm a piece of **** for not telling anyone I continued to get their service for free, but it got funny after a while. If you ran out, you were supposed to then add a credit card and buy more.
#GIXEN ITEM ID TRIAL#
Their free trial was they loaded X amount of "tokens" into your account, and you used them. I never gave my name, credit card number, ANYTHING other than my ebay user ID and password. but this was long before the subscription craze, and before subscription companies got smart. We do not currently offer exchanges via post.I definitely agree with part of this. You can exchange your online order free of charge in one of our stores nationwide within 14 days of the date your delivery has been received, upon presentation of the invoice. You can return your order to us once you have received it. We pack orders quickly, which means we can't make any changes once you've placed it. Please kindly note, once an order and payment has been processed the order cannot be changed or canceled. However, you can return or exchange a faulty item in one of our stores nationwide. Please contact our Customer Services to request a pre-paid authorisation and to arrange the return via Delivery partner. Contact us as soon as you discover a fault, advising the order number, the faulty item’s name and description of the fault (please include images if you are able).
#GIXEN ITEM ID FULL#
In this instance, we will be happy to process a full refund for the item including the postage charges. On the rare occasion a manufacturing fault may occur. We recommend keeping proof of postage as we do not take responsibility for items lost in transit. Please note that change of mind returns via post are at the customer's cost. To return via post simply affix the return label provided with your order, take it to the nearest post office and pay a postage fee. Our Rewards members enjoy extended returns of up to 30 days from the date of purchase. Items must be shipped to us within 14 days of the date your delivery has been received, be in original condition and packaging and include the original invoice. If there is no store near you, you can return your order via post. Visit our Store Locator to find a store near you. We do hope this answers your enquiry, we appreciate your understanding and hope you stay safe. We are happy to extend your in-store returns/exchange period due to these circumstances, you will have 7 days to process an exchange or return in-store once your local store has reopened and when it is safe to do so. We understand due to the current lockdown and restrictions in your state this means you may not be able to physically visit us in-store. In-store returns are processed immediately. Presentation of Invoice is required to process a return. Items must be in original condition and packaging. Unused items purchased online can be returned free of charge to one of our stores nationwide within 14 days of the date your delivery has been received. Usual delivery estimate (Includes Warehouse Dispatch & Shipping): Delivery Location Please factor these delays into our usual delivery times below. We sincerely apologise for any inconvenience and appreciate your understanding. To allow for this, please add up to 2 weeks to our regular delivery times below. Our team are working hard to ensure that your order arrives in time, however, due to current COVID-19 safety restrictions and staff shortages, it’s taking us longer than usual to pick, pack and dispatch online orders. Thank you for your patience while we navigate the impacts of COVID-19 on our warehouse and delivery networks. ONLINE ORDERS MAY TAKE UP TO 2 WEEKS TO DISPATCH DUE TO DELAYS CAUSED BY THE IMPACT OF COVID-19 We are pleased to offer FREE delivery for all purchases over $150.įor all purchases under $150 a flat rate delivery fee of $9.95 per order applies.įREE In-Store Returns within 14 days of purchase for all customers (or within 30 days for Rewards Members).